If for any reason you are not completely satisfied with your purchase from Rosalind James, we will accept returns and make exchanges. Items must be returned to us within 28 days of receipt and must be in perfect condition and the original packaging. With the exception of goods which arrive damaged or faulty, you the customer must meet the cost of posting the goods back to us. We advise that customers send the unwanted item via a traceable method of posting as we cannot be responsible for items lost in transit.

Inside your original Rosalind James delivery box you will find a receipt and a separate return form. Please fill in the return form to allow us to process your return as quickly as possible and to help us improve our service. In the case of a refund we will refund you the price of goods returned, via the original payment method but we regret we cannot refund the cost of postage and packaging except in the case of faulty or damaged goods.

If you wish to exchange a product for another, please indicate this on the form. A new packaging and postage charge shall apply to items issued as an exchange. If the item you are exchanging your original purchase for is greater in price than your original purchase then the additional cost shall be payable; if it is a lower price, the difference shall be refunded to you.

Please retain your original receipt as proof of purchase in all cases of return and exchange.

  • Please send all returns or exchanges to our Head Office address
  • 10 Ox Close
  • Stamford Bridge
  • York
  • YO41 1JW