Purchasing from Rosalind James is a simple and enjoyable process from the first click to delivery. If you wish to order an item from the collection please follow these steps.

•Go to the Shop Online page, accessible from the navigation panel on the left of the screen

•Click on the thumbnails in order to enlarge the image of each bag. You can view additional images within our photo gallery to help you decide which of the gorgeous colours to choose.

•Underneath the description of the Charlotte bag, please select the colour you wish to purchase from the drop down menu

•When you are happy with your choice, click on the Purchase button

•Rosalind James works with PayPal to ensure a safe and secure shopping experience. Choosing to purchase a bag from Rosalind James will transfer you to a PayPal shopping cart. Please observe the privacy policy, user agreement and service description displayed by PayPal at the bottom of the shopping cart.

•If at any point of the order process you wish to cancel your order, please click on the Cancel and return to Rosalind James link at the bottom of the page. You will be redirected to the Rosalind James site where we invite you to give us feedback on the order process as we are committed to improving customer experience. From this page you will automatically be redirected to the homepage.

•On the Shopping Cart page you can review your order and change the quantity of the items. You will also see here that the postage charge is applied. Please see our delivery policy for more information on this. If you make any changes to the quanity of items in your basket please select Update cart to apply these changes.

•At this point of the ordering process you can either continue shopping or proceed to the checkout. If you choose to continue shopping you will be redirected to the Shop Online page. You can then view your basket through the link provided at the top left of the page, below the signature Rosalind James logo.

•If you wish to proceed with your order please click on Proceed to Checkout. On the following page you can sign in with your PayPal details if you have an existing PayPal account or otherwise select the continue option on the left of the screen to enter your payment detail manually.

•If you do not have a PayPal account, you will be asked to submit your first and last names, payment type, Card number, Billing address, telephone number, and email address. PayPal accepts Mastercard/Eurocard, Visa/Delta/Electron, American Express, Switch/Maestro and Solo cards as methods of payment.

•Once you proceed through this stage by clicking Review and continue with your order you will have the chance to review your order and ensure the delivery address is correct. If it is different to your billing address please ensure you submit the correct address at this point.

•Please review your order one last time and then click the Pay now button.

•A confirmation screen will appear which you may print for reference. PayPal will email you confirmation of your order and you will also receive a confirmation email from Rosalind James which will reiterate the aspects of the delivery process.

•From this page you can then return to the Rosalind James site by clicking Return to Merchant